FREQUENTLY ASKED QUESTIONS

We offer you a replacement, credit or refund where products have a major failure, such as:

• When they are faulty

• Wrongly described

• Different from a sample shown to you; or

• Do not do what they are supposed to do

 

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment to ensure they have not been water damaged or overloaded such as oscilloscopes, thermometer guns for example.

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Exclusions:

In some cases a refund, replacement, or repair may not be offered if you:

• Substantially modify the product;

• Misuse the product contrary to user instructions or packaging labels; or

• Simply change your mind.